QDH (Freddie Mac)

Quandis Deal Hub (QDH) is where Freddie Mac, its interim servicers, document custodians, vendors, and loan buyers prepare non-performing and re-performing loans for sale and securitization, and work every due-diligence issue to a decision. Quandis built QDH on QBO and has run it since 2019.

Every party works on the same loan records. Servicers deliver loan data and histories, custodians report document exceptions, vendors report indexing and curing progress, and buyers raise due-diligence requests. Freddie Mac sees all of it and decides each exception.

How loans move through QDH

Stage	What happens	Where in QDH
Prepare the portfolio	Servicers deliver payment histories, servicing comments, next-due-date histories, and modification reviews; custodians report document exceptions; imaging vendors index files; curative vendors clear exceptions; servicing transfers are tracked	Dashboards (ISA, Curing, Indexing, Xfer Aggregate), Transactions Management, Deals, Loans
Review re-performing loans	Before securitization, servicers’ monthly and history files feed loss, modification, and payment-deferral reviews; modification terms are checked against set tolerances; issues go to the servicer as tasks	Workflows and tasks on each loan
Work buyer due diligence	In a non-performing whole-loan sale, buyers raise requests, one issue per loan, routed between the buyer, the servicer, Freddie Mac, and vendors until each loan is kept or dropped	Whole Loan Sale Tracker (WLST)

Who uses QDH

Who	What they do in QDH	Start with
Loan buyers, and the servicers, lien vendors, and Freddie Mac staff answering them	Raise, answer, and clear due-diligence requests in a whole-loan sale	End user view: Whole Loan Sale Tracker
Interim servicers, document custodians, imaging and curative vendors	Import loan data, histories, exceptions, and cure progress; follow deal readiness; export and update exceptions	Power user view: Deal Hub guide
Security Administrators	Add users, assign roles, unlock accounts, and reset passwords for their organization	Managing users
Freddie Mac deal teams	Everything above, plus reference tables and the decision on each exception	Power user view

QDH has 16 roles. What you can see, import, and change depends on yours, and everyone outside Freddie Mac sees only the deals and loans tied to their own organization.

Signing in and getting help

• Sign in at www.freddiemacdealhub.com with the email address your Security Administrator registered for you. Chrome is preferred; Firefox and Safari also work.
• Accounts: your organization’s Security Administrator creates your account, assigns your roles, and can unlock it or send a password reset. Passwords expire every 90 days, with reminders 14 and 7 days ahead.
• Email notifications come from no-reply@quandis.net; add it to your contacts so password resets and import notices arrive.
• Support: email qdh.support@quandis.com. For import problems, include the file name and the date and time of the import.

For what QDH does for each party, see the QDH product page.

Guides

View	Based on	For
End user: Whole Loan Sale Tracker	WLST User Guide	Buyers, servicers, lien vendors, and Freddie Mac staff working sale due diligence
Power user: Deal Hub guide	Freddie Mac Deal Hub User Guide	Security Administrators, servicers, custodians, vendors, and Freddie Mac deal teams