Organization-scoped access
everyone outside Freddie Mac sees only the deals and loans tied to their organization
Quandis Deal Hub (QDH) · Freddie Mac
Every loan ready for sale. Every exception tracked to a decision.
QDH is where Freddie Mac, its interim servicers, document custodians, vendors, and loan buyers prepare non-performing and re-performing loans for sale and securitization, and work every due-diligence issue to a decision. Quandis built QDH on QBO and has run it since 2019.
Already a client? Sign in to QDH
- In service since
- 2019
- User roles
- 16
- Deal stages
- 3
One loan record, every party
Servicers, custodians, vendors, and buyers each update the loans they are responsible for, and Freddie Mac sees all of it in one place. Nobody reconciles spreadsheets by email to find out whether a loan is ready, what is blocking it, or who owes the next answer.
How a deal moves through QDH
Prepare, review, and sell, on the same loans.
- 01
Prepare the portfolio
Before a loan is offered, every document, data history, and exception has to be in order. Interim servicers deliver payment histories, servicing comments, and next-due-date histories; document custodians report exceptions; imaging vendors index the files; curative vendors clear what they can. QDH tracks each loan’s readiness and who owes the next action.
- Readiness dashboards by servicer and deal
- Document exceptions by age, cure status, and responsible party
- Servicing transfers tracked from shipment to final assignment
- 02
Review re-performing loans
Before re-performing loans go into a securitization, each one is reviewed. Servicers deliver monthly and history files, and QDH reviews the events that bear on each loan: losses, loan modifications, and payment deferrals. Reviews run automatically where the data allows and go to an analyst where it doesn’t.
- Loss, modification, and payment-deferral reviews
- Modification terms checked against set tolerances
- Issues routed to the servicer as tasks, with every response kept
- 03
Work buyer due diligence
During a non-performing whole-loan sale, buyers raise due-diligence requests in the Whole Loan Sale Tracker. Each request is one issue on one loan, routed between the buyer, the servicer, Freddie Mac, and any vendor needed, until the loan is kept in the deal or dropped from it.
- Requests by category: BPO, collateral, compliance, lien, title, and servicing notes
- Duplicate checks before a request is saved
- Each loan’s Keep, Requested Issue, Requested Drop, or Drop status calculated from its open requests
Who uses QDH
Five kinds of organization, one system.
Sixteen roles decide what each person can see, import, and change. Freddie Mac sees everything; everyone else sees the deals and loans tied to their own organization.
- Freddie Mac deal teamssee every deal and loan, manage reference data, and decide the outcome of each exception
- Interim servicersdeliver loan data, histories, and modification reviews, and answer exceptions on the loans they service
- Document custodians and imaging vendorsreport collateral exceptions, file receipt, and indexing results
- Curative and lien vendorswork the exceptions assigned to them and report progress
- Loan buyersraise and track due-diligence requests on the loans they are bidding on
How data moves
Work in Excel or in the browser. Either way, it’s validated.
Most parties already live in spreadsheets, so QDH meets them there: role-specific templates go out, come back with updates, and are checked row by row before anything changes.
- Bulk importseach role imports the Excel templates for its own work; QDH validates every row, pads loan numbers, merges duplicates, and reports success, warning, and error counts
- Exportsfilter any list and export it, or export a role-specific template, change it in Excel, and import it back
- Documentsattach supporting documents to a single request, or upload many at once and let QDH file each by its exception ID
- Data checksservicer document data is compared with Freddie Mac’s records, and each mismatch becomes an exception to resolve
- Notificationsemail when an import finishes, and history on every deal, loan, and transfer record
Control and accountability
Access by organization. Performance by servicer.
Delegated administration
each organization’s security administrators add users and grant only the roles they hold themselves
Password policy
Freddie Mac’s requirements, including complexity rules and 90-day expiry with advance reminders
Servicer scorecards
Transaction Playbook metrics score each interim servicer on deal-preparation tasks, across all transactions and the last four
Reporting foreclosure and bankruptcy status on Freddie Mac loans? That’s ADR, Attorney Data Reporting, also run by Quandis on QBO.
For QDH users
QDH guides
Two guides cover QDH in detail, in Quandis Learn.
Whole Loan Sale Tracker guide
Buyers, and the servicers, lien vendors, and Freddie Mac staff answering them
- Adding single requests, with duplicate checks and supporting documents
- Exporting, editing, and importing Excel templates
- Uploading many documents by exception ID
- Request status, and how each loan’s Keep or Drop is decided
Deal Hub guide
Security Administrators, servicers, custodians, vendors, and Freddie Mac
- Managing users and roles
- Imports, import results, and fixing import errors
- Readiness dashboards, deals, loans, and transfers
- Transactions Management, servicer scorecards, and reports
FAQ
QDH questions
What is QDH?
Quandis Deal Hub (QDH) is the system Freddie Mac, its interim servicers, document custodians, vendors, and loan buyers use to prepare non-performing and re-performing loans for sale and securitization and work every due-diligence issue to a decision: reviews of re-performing loans before securitization, and buyers’ due diligence in whole-loan sales. Quandis built QDH on the QBO platform and has run it since 2019.
Who can use QDH?
Organizations Freddie Mac authorizes: its interim servicers, document custodians, imaging, curative, and lien vendors, and buyers in its loan sales. Each user’s role decides what they can see, import, and change, and everyone outside Freddie Mac sees only the deals and loans tied to their organization.
How does data get into QDH?
Mostly through bulk Excel imports. Each role has templates for the data it is responsible for, and every import reports how many rows succeeded, needed clean-up, or failed. Requests and responses can also be entered one at a time in the browser.
How do buyers work due-diligence requests?
In the Whole Loan Sale Tracker. Buyers enter one request per issue per loan, or export a template, add requests in Excel, and import it back. Freddie Mac, the servicer, or a vendor responds, and each loan’s status (Keep, Requested Issue, Requested Drop, or Drop) updates as requests are resolved.
Where do I sign in?
At www.freddiemacdealhub.com, with the user name your organization’s security administrator set up for you. The QDH guides in Quandis Learn cover signing in, passwords, and each part of the system.
I already use QDH and need help. Who do I contact?
Email QDH support at qdh.support@quandis.com, with the file name and time of any import you need help with.
Built on QBOQDH runs on the same orchestration platform as everything Quandis builds — cases, documents, rules, audit trails, and partner-safe security included.
Explore the QBO Platform →Preparing loan pools for sale with many outside parties?
Already a QDH user? Email QDH support.