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Quandis Enhances its Military Search Service to Help Servicers and Attorneys Better Comply with the Servicemembers Civil Relief Act

Quandis Enhances its Military Search Service to Help Servicers and Attorneys Better Comply with the Servicemembers Civil Relief Act

Parsing of name permutation data more accurately identifies active military personnel, preventing improper foreclosures

FOOTHILL RANCH, Calif., Nov. 17, 2015 – Quandis, Inc., a leading provider of default management technology solutions, announced today that it developed and incorporated a sophisticated data parsing and analysis component into its Military Search Service.  The new functionality assists servicers and default attorneys in adhering to the Servicemembers Civil Relief Act (SCRA) in order to avoid non-compliance, lawsuits and fines.

“The functionality we added to our Military Search Service ensures that all possible name variations are always searched for on a very granular level,” said Scott Stoddard, CEO of Quandis. “Often times, servicers and default attorneys receive borrower data from multiple parties and disparate software systems that frequently return slightly different name variations. This creates the potential to miss active military personnel and as a result incorrectly initiating the foreclosure process.  Compliance is king and this new capability enables Quandis to further protect our clients.”

Quandis’ Military Search Service automates bulk as well as individual searches on delinquent loans by automatically combing the Department of Defense’s (DoD) database to identify borrowers who have active duty status in the military, which accompanies various foreclosure prevention protections. Each search returns a detailed, documented report from the DoD. The results are returned back into servicers’ back-office servicing applications and attorneys’ case management systems (CMS).

The ongoing problem is that organizations are challenged with verifying that a delinquent borrower is on active duty and then continually monitoring status to ensure it hasn’t changed.  Further complicating searches is the type of information that is returned with slight variations in names, thus heightening the chance of missing active duty service members.  The new functionality that has been added to Quandis’ Military Search Service significantly mitigates this risk.

Quandis’ SCRA Military Search Service can be used as a standalone solution or as integrated with leading law firm case management systems (CMS) and servicing platforms.

Not complying with the SCRA can result in stiff penalties, lawsuits and even the possibility of the home purchase transaction being rescinded.

About Quandis

Founded in 2003 and headquartered in Foothill Ranch, California, Quandis is a default management software provider specializing in web-based solutions for the lending industry. Quandis’ solutions include foreclosure process automation, short sale portals, skip tracing systems, a valuations hub, military search services, bankruptcy status searches, collection solutions, vendor solutions, as well custom application development.  The company’s clients range from servicers, to foreclosure attorneys, lenders, banks, GSEs outsourced service providers, and agents and brokers. For more information, please visit www.quandis.com or call (949) 525-9000.

Quandis Military Search Technology Addresses the New Military Lending Act (MLA) Rule for Compliance that Takes Effect on Oct. 1

Quandis’ Military Search Service helps protect U.S. Servicemembers in multiple areas of lending 

 FOOTHILL RANCH, Calif., Sept. 15, 2015Quandis, Inc., a leading provider of default management technology solutions, announced that it has extended its Military Search Service to locate active duty military personnel in other facets of consumer lending for compliance adherence.

The White House announced the implementation of a new rule to protect Servicemembers and their families from high-cost loans and predatory lending, which takes effect on Oct. 1, 2015. It closes loopholes in the 2006 Military Lending Act (MLA) by expanding the definition of “consumer credit” to include payday loans, vehicle title loans, refund anticipation loans, deposit advance loans, installment loans and credit cards.

Quandis’ Military Search Service works by performing automated bulk searches on the Department of Defense’s (DoD) website to identify borrowers that are listed as active duty in all military branches. An official military status report is provided by the Department of Defense within 24 hours. Currently, most searches are performed manually by lending entities on the DoD’s website, which is arduous, time consuming and risky.

“Expanding our footprint into other aspects of lending that can leverage our Military Search Service is a natural fit for us,” said Scott Stoddard, CEO of Quandis. “The solution that we provide today for mortgage lenders to address SCRA compliance is easily transferable to any organization that gives a loan to a U.S. Servicemember. They have specific rights that must be adhered to in order to comply with the new Military Lending Act that will be implemented on Oct. 1, or stiff penalties can be levied.”

Quandis’ Military Search Service is currently in use by servicers, banks, foreclosure attorneys, trustees and various outsourced networks operating in the mortgage banking industry. It is proven to help lending organizations comply with the Servicemembers Civil Relief Act (SCRA) of 2003, which has various rules around foreclosing on active military personnel who have become delinquent on their mortgage. The solution can be utilized to quickly, efficiently and cost effectively locate all active military personnel.

The service is offered on a variable cost model whereby companies only pay per search on executed transactions.

 

About Quandis

Founded in 2003 and headquartered in Foothill Ranch, California, Quandis is a default management software provider specializing in Web-based solutions for the lending industry. Quandis’ solutions include foreclosure process automation, short sale portals, skip tracing systems, a valuations hub, military search services, bankruptcy status searches, collection solutions, vendor solutions, as well custom application development.  The company’s clients range from servicers, to foreclosure attorneys, lenders, banks, GSEs outsourced service providers, and agents and brokers. For more information, please visit www.quandis.com or call (949) 525-9000.

Shifting Control: Improving Default Management

Improving the default management process means putting more control into the hands of power users and relying less on IT to write rules and make changes.

See our CTO’s article on default management technology in Servicing Management magazine.

Security Update: VENOM Vulnerability does not apply to Quandis-hosted sites

The recently discovered VENOM vulnerability does not apply to Quandis-hosted sites.
An acronym for VIRTUALIZED ENVIRONMENT NEGLECTED OPERATIONS MANIPULATION, this applies to very specific virtualization software. Quandis does not have the affected software installed in any of our hosting environments.
For more information about VENOM as it applies to our specific hosting sites:
  • Hosting.com: neither KVM/QEMU nor Xen hypervisor are installed
  • Amazon Web Services: see their security advisory
  • Microsoft Azure: neither KVM/QEMU nor Xen hypervisor are installed
For more information about VENOM:

Quandis Unveils QLS, a Comprehensive Default Management Platform

Quandis Loan Servicing (QLS) enables servicers and their vendor networks to efficiently and compliantly automate the lifecycle of loans in default

FOOTHILL RANCH, Calif., Feb. 19, 2015 (SEND2PRESS NEWSWIRE) — Quandis, Inc., a leading provider of default servicing software, announced that it launched Quandis Loan Servicing (QLS), an end-to-end default management platform that automates and compliantly manages the default process from start to finish. QLS is offered as an all-in-one system and also as modules so various components can be leveraged by servicers based on individual needs.

QLS is a completely browser-based solution that is delivered on a software-as-a-service (SaaS) basis for servicers of all types and sizes. Core components of QLS include: 1) A suite of robust default servicing modules. 2) Custom configurable workflows, document management, and business rules all packaged within a business user change management system. 3) Key vendor data services are available such as title, bankruptcy, and SCRA services.

“The default servicing systems that are currently available in the mortgage industry are antiquated and fall short of what servicers truly need to operate efficiently, nimbly and compliantly in today’s fast-moving, challenging, regulatory intensive business environment,” said Scott Stoddard, CEO of Quandis. “In order to effectively handle the complexities and many nuances in a very fluid marketplace, servicers need extremely configurable, flexible, agile technology. QLS’ contemporary and highly configurable design decidedly trumps anything on the market.”

The QLS end-to-end default management platform has a service-oriented architecture (SOA) design that consists of modular applications and piecemeal services to choose from, which can easily be turned on or off. This allows organizations to utilize Quandis to automate select parts of their default processes, and use additional vendors and/or in-house technologies for other areas.

At the core of QLS is Quandis Business Objects (QBO), which provides non-technical business people with a user friendly web browser interface that puts them completely in charge of workflow, business rules, document and contact management, and configurations without needing the assistance of IT. As a result, business analysts are able to create and control workflows themselves, drive internal processes and solution development, quickly respond and adapt to market conditions, implement new compliance and state-based rules, and much more.

“One of the biggest advantages that QLS offers is the ability for business analysts to easily create, deploy and manage configurations and business rules,” said Eric Patrick, CTO at Quandis. “QLS was completely built with the business user in mind to empower them with an intuitive web browser interface that allows them to manage and make adjustments to critical areas within the lifecycle of defaults, and have real-time visibility and loan pipeline status.”

Stoddard continued: “In 1995, I founded one of the mortgage industry’s most dominant default management technology platforms, which has since been bought and sold multiple times and is still in use today by leading servicers and their foreclosure attorney networks. As the servicing space became more complicated and compliance intensive, we observed an increasing need for more contemporary, advanced technology than what is currently available. These challenges spawned the development of QLS.”

Key components of QLS include:
– Default Servicing modules: Loss mitigation, collections, short sales, loan modifications, deeds in lieu, foreclosure, bankruptcy (including POC and MFR), evictions, and REO.
– Data vendor integration: Title, Pub and Post, SCRA, Pacer and EFN, and Credit.
– Enterprise modules: document imaging and production, workflow, business rules, contact management, messaging, work queuing and load balancing, analytics, and reporting.

QLS integrates seamlessly with servicing platforms, attorney case management systems (CMS), accounting systems and third party applications. Various QLS modules are already in use by a GSE, major loan servicers, a publicly traded specialty financial services firm, default attorneys and other servicing entities.

Quandis will be attending the MBA’s 2015 National Mortgage Servicing Conference & Expo on February 23 – 26, 2015 at the Gaylord Hotel in Dallas, Texas. Contact the company to arrange a meeting at 949-391-9029 or via email sales@quandis.com.

About Quandis:
Founded in 2003 and headquartered in Foothill Ranch, California, Quandis is a leading mortgage default servicing software provider specializing in web-based solutions for the mortgage banking industry. Quandis’ solutions include foreclosure process automation, valuation software, military search services, bankruptcy status searches, short sale portals, skip tracing systems, collection solutions, vendor solutions, as well custom application development. The company’s clients range from servicers, to foreclosure attorneys, lenders, banks, GSEs, outsourced service providers, and agents and brokers.

Quandis Responds to White House Request to Partner with Banks and Servicers for New Military Personnel Program

Launch of Quandis Servicemember Outreach (QSO) website checks the Department of Defense’s database for SCRA active duty status and facilitates proactive service member contact efforts 

FOOTHILL RANCH, Calif., Dec. 2, 2014 – Quandis, Inc., a leading provider of mortgage servicing software, announced that it rolled out a website to help address President Obama’s New Executive Actions to assist service members, veterans and their families.

In an official press release issued by the White House on August 26, 2014, President Obama outlined a program termed a “voluntary partnership” with financial lenders across the country to help deliver important financial and home loan-related protections to the military community.  Part of the program is to prevent foreclosures on active duty personnel in accordance with the Servicemembers Civil Relief Act (SCRA) of 2003 by proactively querying the Defense Manpower Data Center (DMDC) for status no less than once a quarter, according to the White House.

As a result, Quandis launched QSO (Quandis Servicemember Outreach), a website with back-end technology that allows lending entities to easily upload and scrub their loan portfolios in order to accurately identify active military service members.  QSO performs detailed data scrubs of the Department of Defense (DoD) website that includes name permutation, validation and normalization.  This means that all possible active duty military personnel name variations and statuses are checked to ensure SCRA compliance.

“The White House has spoken loud and clear:  banks and servicers must make every possible attempt to locate active military personnel, make them fully aware of their benefits, and adhere to the SCRA,” stated Scott Stoddard, CEO of Quandis.  “It is completely remiss of banks and servicers to ignore the White House’s request to partner with them and bring relief to service members, veterans and their families.”

QSO also arms servicers and banks with information to proactively reach out to individuals that have been identified as being eligible for various benefits under SCRA, notify them of their options, and simplify the application process.

QSO provides dashboards and reporting for each search activity and a history log along with the ability to generate docs, reach out to borrowers via email, and track outreach program efforts and responses.

Several large banks and mega lenders have already partnered with the White House and committed to implementing its provisions.  The official White House news release, as issued by the Office of the Press Secretary, can be found here.

Quandis has an existing standalone military search service that is currently in use by foreclosure attorneys, servicers, banks, lenders and third party outsource providers.  Organizations can learn more about the new Quandis Servicemember Outreach (QSO) website by visiting https://qso.quandis.net.   On the website is a brief video that describes the program in greater detail. 

About Quandis

Founded in 2003 and headquartered in Foothill Ranch, California, Quandis is a leading mortgage servicing software provider specializing in web-based solutions for the mortgage banking industry. Quandis’ solutions include foreclosure process automation, valuation software, military search services, bankruptcy status searches, short sale portals, skip tracing systems, collection solutions, vendor solutions, as well custom application development.  The company’s clients range from servicers, to foreclosure attorneys, lenders, banks, GSEs, outsourced service providers, and agents and brokers. For more information, please visit www.quandis.com or call (949) 391-9029.

Quandis Servicemembers Outreach

Quarterly Portfolio Scrub

  • Updated with monthly delta file

Dashboard / GUI

  • Search/Identify borrowers and view SCRA search results.
  • Audit trail is displayed for each search.
  • Download images at borrower level or batch level
  • Canned reports including:
    • Status rollup per file. Drill down into each status. Burma All drill down searches are exportable into MS Excel for ease
    • Search Status by search date
    • Attention Required
      • Alias search returned positive hit (where original value did not)
      • Borrower was active and now inactive (or vice-versa)
  • Trigger searches for entire portfolio, individual borrowers or subset of borrowers based on status
  • Upload delta files (add/remove/update) borrowers
  • Native DOD Input and Response files are available for all searches

Letter Generation / Notification

  • Notification via email search statistics when batch is complete
  • Canned document templates for borrower correspondence
  • Generate all documents for active borrowers with one click. Documents can be downloaded or sent directly to certified mail provider
  • Notify all active borrowers via email and track which borrowers have responded to notification.

Searching

  • Name Permutation/Aliasing – handling permutation logic (name combinations): extensive consultation with DoD (r.e. suffix handling, etc). We can extend our permutation model to meet custom requirements
  • By default we submit to DOD using batch submission so I d
  • Realtime verification for ad-hoc status checks while borrower is on phone

Scott Law Firm adopts Quandis Military Search Name Permutations

Quandis, Inc., a leading provider of mortgage servicing software, announced that Scott Law Firm, which serves the default servicing industry, is actively utilizing its new military search name permutation functionality. Scott Law Firm can now more easily and efficiently identify active duty military borrowers in the Department of Defense (DoD) database to comply with the Servicemembers Civil Relief Act (SCRA).

Quandis customized name permutation searches to meet Scott Law’s specific client needs. The solution also integrates with Scott Law’s case management system (CMS), CaseAware, seamlessly returning search findings back into the system along with the DoD’s official military status report. As a result, significant time is saved and the potential for data re-entry errors is eliminated.

Press Release

Military Search Support Name Permutations

The SCRA Military Search product now automatically checks DoD for all permutation of last names. For example, if you submit Jane Smith-Doe, the system will automatically search for:

  • Jane Smith-Doe
  • Jane Smith
  • Jane Doe
  • Jane Doe-Smith
  • Jane Smith Doe
  • Jane Doe Smith